The website is managed by SLIMPACK - Capital of 280 000 € - Siret 51254908000012 whose registered office is located at 487 ROUTE DU VILLAGE 01290 SAINT ANDRE D'HUIRIAT - France
Nuviline is a registered trademark of SLIMPACK.
E-mail address :

General conditions of sale for products sold on 

Date of last update 02/06/2021

Article 1 - Purpose

These terms and conditions govern the sale by NUVILINE of food and nutrition products.

Article 2 - Prices

The prices of our products are indicated in euros including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In case of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of NUVILINE. They will be at your charge and are your sole responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to inquire about these aspects with your local authorities.

All orders, whatever their origin, are payable in Euros.  

NUVILINE reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in force at the time of validation of the order and subject to availability.

The products remain the property of NUVILINE until full payment is received.  

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 3 - Orders

You can order on the Internet:

You can place your order by telephone on +33 (0)6 17 43 95 91 from Monday to Friday and from 8.30 am to 5.30 pm.

The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.  

NUVILINE reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 4 - Validation of your order

Any order placed on the website implies acceptance of these General Conditions. Any confirmation of an order implies your full and complete acceptance of these general conditions of sale, without exception or reservation.  

All the data provided and the recorded confirmation will be considered as proof of the transaction.

You declare that you are fully aware of this.  

The order confirmation will be considered as a signature and acceptance of the operations carried out.  

A summary of your order information and these General Conditions will be sent to you in PDF format via the e-mail address used to confirm your order.

Article 5 - Payment

The fact of validating your order implies for you the obligation to pay the price indicated.  

The payment of your purchases is made by credit card through the payment system of the Crédit Agricole called E-transactions.

The card is debited immediately after the order is placed. In case of split deliveries, only the products shipped are debited.

Article 6 - Withdrawal

In accordance with the provisions of article L.121-21 of the Consumer Code, you have a 14-day cooling-off period from the date of receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.  

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

You are responsible for the return costs.

In the event of exercise of the right of retractation, the company SLIMPACK will carry out the refunding of the versed sums, within 14 days following the notification of your request and via the same means of payment as that used at the time of the order.


In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to : 

  • The supply of services which are fully performed before the end of the withdrawal period and the performance of which has begun after the consumer has given his prior express consent and expressly waived his right of withdrawal.
  • The supply of goods or services the price of which depends on fluctuations in the financial market beyond the trader's control and which may occur during the withdrawal period.
  • The supply of goods made to the consumer's specifications or clearly personalised.
  • The supply of goods that are likely to deteriorate or expire rapidly.
  • The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
  • The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
  • The supply of alcoholic beverages the delivery of which is delayed beyond thirty days and the value of which agreed at the conclusion of the contract depends on fluctuations in the market beyond the trader's control.
  • The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
  • The supply of a newspaper, periodical or magazine, except for subscription contracts for such publications.
  • Transactions concluded at a public auction.
  • The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer has given his express prior consent and expressly waived his right of withdrawal.

Article 7- Availability

Our products are offered as long as they are visible on the website and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.  

Moreover, the Internet site does not have vocation to sell its products in important quantities. Consequently the company SLIMPACK reserves the right to refuse the orders of 100 identical articles

Article 8 - Delivery

The products are delivered to the delivery address indicated during the ordering process, within the time period indicated on the order validation page.

In the event of a delay in shipment, an e-mail will be sent to you to inform you of any consequences on the delivery time indicated to you.  

In accordance with the legal provisions, in the event of a delay in delivery, you have the possibility of cancelling the order in accordance with the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will proceed to reimburse you and the delivery costs under the conditions of article L 138-3 of the Consumer Code.

In case of deliveries by a carrier, the company SLPCK-Nuviline can not be held responsible for late delivery due exclusively to unavailability of the customer after several proposals of appointment.

Article 9 - Garantee

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it can be returned, exchanged or refunded.  

All claims, requests for exchange or refund must be made by mail or post within 30 days of delivery.  

The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.). The shipping costs will be reimbursed to you on the basis of the invoiced rate and the return costs will be reimbursed to you on presentation of the receipts.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 - Responsibility

The offered products are in conformity with the French legislation in force. The responsibility for the company SLIMPACK could not be committed in the event of nonrespect of the legislation of the country where the product is delivered. It is up to you to check near the local authorities the possibilities of importation or use of the products or services which you plan to order.

In addition, the company SLIMPACK could not be held for person in charge of the damage resulting from a bad use of the bought product.

Lastly the responsibility for company SLIMPACK could not be committed for all the disadvantages or damage inherent in the use of Internet network, in particular a rupture of service, an external intrusion or the presence of computer virus.

Article 11 - Applicable law in case of disputes

The language of this contract is French. The present conditions of sale are subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

Article 12 - Intellectual property

All the elements of the site are and remain the intellectual and exclusive property of the company SLIMPACK. Nobody is authorized to reproduce, exploit, repeat, or use with some title that it is, even partially, of the elements of the site which they are software, visual or sound. Any simple bond or by hypertext is strictly prohibited without an express written agreement of company SLIMPACK.

Article 13 - Personal data

The company SLIMPACK reserves the right to collect personal information and the personal data concerning you. They are necessary to the management of your order, as well as with the improvement of the services and information which we address to you.  

It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.  

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.  

In accordance with the law of 6 January 1978, you have the right to access, rectify and oppose any nominative information and personal data concerning you, directly on the website.

Article 14 - Archiving Evidence

The company SLIMPACK will file the good orders and the invoices on a reliable and durable support constituting a faithful copy in accordance with the provisions of article 1348 of the Civil code.  

The computerized registers of company SLIMPACK will be regarded by all the parts concerned as proof of the communications, orders, payments and transactions occurred between the parts.